Terms of service

1. Acceptance of terms

By placing an order or using our services, you agree to these terms. If you do not agree, please do not use our services.

2. Orders and payments

Products, quantities, and fulfillment options are subject to availability. Prices are in US dollars; applicable fees and the order total are shown at checkout. Complete the payment or confirmation steps shown for your order and check your order confirmation in your account for the final details.

We may decline or cancel an order if an item is unavailable, a price or listing contains an error, payment cannot be completed, or we cannot fulfill the order. If this affects a paid order, we will contact you and arrange an appropriate refund for any items we cannot provide. Wholesale, event, and other special requests are subject to the details and pricing agreed with you separately.

3. Pickup, delivery, and shipping

Use the location, date, and pickup window in your order confirmation. Local delivery eligibility is checked against our service-area map using your address. Shipping is offered only where available at checkout. Please check your address and contact details carefully and tell us promptly if anything is incorrect.

Delivery and shipping dates are estimates unless we expressly agree otherwise. Weather, traffic, and carrier delays can affect timing. Contact us if an order is delayed, missing, or damaged so we can help. Refrigerate or store your desserts promptly according to the product guidance.

4. Cancellations and refunds

We make each order fresh. Because our desserts are perishable, all sales are generally final.

Cancellations and order changes

Please contact us within 24 hours of placing your order and before preparation begins. We’ll do our best to accommodate changes or, for a cancellation, provide a full refund. Cancellations requested after 24 hours are ineligible for a refund.

Unclaimed orders

Orders left unclaimed after the designated pickup window are forfeited and cannot be refunded.

Damage, incorrect items, or quality concerns

Please contact us within 6 hours of pickup or delivery so we can make it right with a replacement or refund.

Refund processing

Approved refunds are returned to your original payment method within 5–10 business days.

These policies do not limit any rights or remedies you have under applicable law.

5. Ingredients and allergens

Please review the product information and contact us before ordering if you have a food allergy or dietary requirement. Missing allergen information does not mean an item is allergen-free, and cross-contact may occur. We cannot guarantee an allergen-free product or environment.

6. Privacy and updates

Our privacy policy explains how we handle personal information. We may update these terms as our services change.

Questions? We’re here to help.

Contact Lē Soô at contact@thelesoo.com or use our contact page.