Frequently asked questions

Lē Soô (Le Soo Bakery, also known as The Le Soo) is a preorder bakery based in Hoboken, New Jersey. We make small-batch desserts and whole cakes, with scheduled pickup and weekly-drop delivery to selected NJ and NYC areas.

Please preorder online. We do not currently have a walk-in storefront or general opening hours. Your order confirmation provides the pickup location, date and time. View cake pickup dates or check the weekly dessert menu.

Weekly-drop delivery is available to selected New Jersey and New York City areas. The current map shows the service areas; checkout confirms whether your address is eligible for that drop. Cakes use scheduled pickup. Check the delivery map.

We bake with premium Japanese flour and authentic Japanese matcha, Valrhona white chocolate from France, a selection of cultured butters, fresh seasonal fruit, Les Vergers Boiron fruit purées, and Tahitian vanilla beans. We choose each ingredient for the flavor and texture it brings to the finished dessert.

We make our desserts fresh by hand, without artificial preservatives, artificial flavors, or additives. We choose high-quality, natural ingredients from suppliers we trust. Some of these ingredients do not carry organic certification.

Cakes and cream desserts

Keep refrigerated and enjoy within 2–3 days. For the best texture, let the dessert sit at room temperature for 10–15 minutes before serving.

Pastries and dry baked goods

Store in an airtight container at cool room temperature for up to 3 days, or freeze for up to 2 weeks. To restore crispness, warm in an oven or air fryer for 3–5 minutes.

We make each order fresh. Because our desserts are perishable, all sales are generally final.

Cancellations and order changes

Please contact us within 24 hours of placing your order and before preparation begins. We’ll do our best to accommodate changes or, for a cancellation, provide a full refund. Cancellations requested after 24 hours are ineligible for a refund.

Unclaimed orders

Orders left unclaimed after the designated pickup window are forfeited and cannot be refunded.

Damage, incorrect items, or quality concerns

Please contact us within 6 hours of pickup or delivery so we can make it right with a replacement or refund.

Refund processing

Approved refunds are returned to your original payment method within 5–10 business days.

Yes. We welcome partnerships with local cafés, restaurants, and event planners. Send your business details and estimated order volume through our inquiry form or email contact@thelesoo.com. We’ll follow up with our wholesale menu and pricing.